Cancellation Policy

Effective August 1, 2020

Therapy and counselling sessions are scheduled in advance and are reserved for clients. When a therapy or counselling session is cancelled without notice, or the client is a “no show, no call” we are then unable to fill this timeslot for another client who would use this time for a therapy or counselling session.

A fee of $90 will be charged to you when you cancel or miss a therapy or counselling appointment without giving 24 hours advance notice.

Exceptions to this policy is under serious or contagious illness, or extreme weather. These are the only times, circumstances, or conditions where if an appointment is missed or cancelled without giving 24 hours advance notice that the $90 fee will not be charged.

If you have any questions regarding the cancellation policy, please email Rachelle Neckar at:

rachelle@rachelleneckar.com